Knowledge Base Guides
1. Theme Installation & Setup
Step-by-step instructions to upload your official .ZIP theme archive into Shopify Admin without unzipping errors, and publish your store live in 30 seconds.
2. Commercial License & Rights
Perpetual commercial rights for live Shopify stores. Full Liquid source code modification, client store deployment, white-label usage, and zero recurring fees.
3. Digital Goods & Final Sale Policy
All purchases are strictly final and non-refundable upon download pursuant to EU Directive 2011/83/EU Art. 16(m) and Stripe non-tangible digital goods standards.
4. Billing, Invoices & Taxes
Instant Stripe receipts, automated EU VAT reverse charge corporate invoices, currency conversion, and company accounting documentation.
5. Troubleshooting & Upload Errors
Resolving the "zip does not contain a valid theme" warning, Safari auto-extract handling, file size limits, and Shopify OS 2.0 schema compatibility.
6. Account Access & Instant Re-downloads
Recover previous purchases, access your customer dashboard, redownload theme archives, and grab future software updates at zero charge.
Frequently Asked Questions
01. How do I upload the downloaded .ZIP theme into my Shopify store?
Installing your theme takes less than 60 seconds:
- Log in to your Shopify Admin.
- Go to Online Store → Themes.
- In the Theme library section, click Add theme → Upload zip file.
- Select the downloaded
theme-name.ziparchive. - Click Upload file. Once uploaded, click Actions → Publish to take it live!
⚠️ Mac Safari Users: Safari may automatically extract downloaded .ZIP files into folders. If this happens, right-click the folder and choose "Compress" or disable "Open safe files after downloading" in Safari preferences.
02. What is your refund and return policy?
All sales are strictly final. Because our themes consist of uncompiled digital software files (.ZIP archives containing Liquid, CSS, JS source code) delivered immediately upon checkout, they cannot be returned or revoked once delivered.
Under Article 16(m) of EU Directive 2011/83/EU and international law, the statutory right of withdrawal does not apply to digital content supplied electronically once execution has started. Wantedmarkets does not offer refunds, exchanges, or returns. Our 24/7 technical team is available to assist you with installation and compatibility inquiries.
03. What rights are included with the Commercial License?
Every theme downloaded on Wantedmarkets includes a Perpetual Commercial License:
- Live Store Deployment: Full authorization to install and operate on live production Shopify stores.
- Full Source Code Access: Unrestricted rights to inspect, customize, and edit all Liquid, JSON, CSS, and JS files.
- Client & Agency Work: Authorization to build and launch stores for your clients without recurring royalties or seat fees.
- Lifetime Ownership: 100% perpetual license with zero recurring monthly subscription costs.
04. Are your themes 100% compatible with Shopify OS 2.0 and third-party apps?
Yes, 100%. Every theme archive in Wantedmarkets is built strictly according to official Shopify Online Store 2.0 specifications with JSON section templates, dynamic drag-and-drop page blocks, and app embeds.
They are fully compatible with all official Shopify App Store applications (Klaviyo, Loox, Judge.me, Recharge, Gorgias, PageFly, etc.) without requiring custom code modification.
05. I got the error "zip does not contain a valid theme". What should I do?
This error occurs when you upload a parent folder or when the archive was automatically unzipped during download:
- Make sure you upload the raw downloaded .ZIP file directly without extracting it first.
- If the download was a bundle with presets, extract the main folder to find the inner
theme.zipfile. - If you need help, our engineering team will inspect and prepare the archive for your specific store.
06. How do I get an official VAT/business invoice for company accounting?
Immediately after your payment, an official Stripe payment receipt with your transaction ID is automatically sent to your email.
For corporate invoices including your registered company name, EU VAT number, or US Tax ID, click the "Download Invoice" link on your Stripe email or contact support@wantedmarkets.com.
07. Do I receive free future updates for my purchased theme?
Yes. All Wantedmarkets purchases grant lifetime access to future updates and maintenance patches for the purchased theme architecture. You can re-download the latest updated version at any time directly through your Customer Portal.
08. Is Wantedmarkets legal and safe for my live commercial store?
Absolutely. Under United States Copyright Law (Title 17 U.S. Code § 102(b)), software layouts, functional procedures, user experience architecture, and mathematical systems are not subject to copyright monopolies.
Every theme file provided by Wantedmarkets is clean, verified Liquid/CSS/JS source code that you legitimately own and license for your e-commerce operations. All payment transactions are processed securely under US corporate law.
Open a Priority Support Ticket
Average SLA: < 2hDirect technical support from senior Shopify engineers.